State Farm® Insurance Agent Gary Pena
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ken 4 Prez
November 11, 2024
5
out of
5
rating by Ken 4 Prez
"Insurance rates fluctuate all the time, randomly going up. The sticker shock is legit. Gary however is always there to explain and then find a way to help you save. He truly cares about his customers. The guy is an Insurance Rockstar."
We responded:
"It’s always great to hear positive feedback from our customers. We truly value your business and loyalty Ken. Thank you for taking the time to be very kind and understanding here. We can all make a positive impact in any type of situation. Thank you so much!"
Jeffry González
October 30, 2024
5
out of
5
rating by Jeffry González
"El personal es muy excelente en el servicio al cliente. Abby , gracias!!!"
Arely Mendez
October 4, 2024
5
out of
5
rating by Arely Mendez
"Excelente servicio total amabilidad y profesionalismo, nada más agradable que tratar con personas tan amables con muy buena amabilidad para ayudarte en el momento que lo necesites"
We responded:
"Gracias Arely por su comentario. Me alegro que todo fue muy bien. "
Thalia Ramirez
September 26, 2024
5
out of
5
rating by Thalia Ramirez
"Switching to Statefarm saved me $110 & I got better coverage. Gary Pena was professional, quick and overall had a great experience. Go see him on 7th St in Frederick!! :)"
We responded:
"We always love to hear from our customers. Thank you Thalia for your business. "
Jasmin Rivas
September 10, 2024
5
out of
5
rating by Jasmin Rivas
"Abigail its a great agent, very professional, kind and very patient, she is just awesome! I took my insurance car with her and it was so fast and explaines clearly... very recommended!"
We responded:
"Thank you Jasmin for your business and trust. We are happy to have you as a customer. "
Brenda A
September 7, 2024
1
out of
5
rating by Brenda A
"No consideration for disabled people. Parked in the lane for the handicapped spot. My husband could barely get out of the car. Luckily, he does not have a wheelchair. Gary is inconsiderate of disabled."
We responded:
"Hi Brenda, I responded to this issue. Please see my response below. Thank you "
Michael A
September 6, 2024
1
out of
5
rating by Michael A
"I was in Germantown, MD on Thursday evening and I have a Handicapped Placard. I was unable to park and exit my vehicle because of the actions of State Farm Insurance agent Gay Pena. I have contacted State Farm but receive no response. Would you go with an insurance company who disregards Handicapped people and their special needs? I would not."
We responded:
"Dear Michael, I appreciate your response and truly believe I could have parked better. Our agency values our unique community needs and this does not mirror our image in any aspect . In fact, we make it our mission to make a positive impact in all of our communities. I sincerely apologize for the inconvenience you incurred and will definitely take that into careful consideration moving forward. "
MMR CB
July 6, 2024
1
out of
5
rating by MMR CB
"clasificar a este agente... 5 estrellas en MEDIOCRIDAD.... MAS AUN CUANDO EN una OCASION DEJA SABER QUE NO ME COMUNIQUE CON SUS EMPLEADAS QUE ELLAS NO SABEN NADA DE Seguros NI ESTAN Autorizadas A HACER ALGO... AGENTE MEDIOCRE TE QUEDA PEQUEÑO NUNCA PUDO Decirme ALGO ACORDE CON MIS DUDAS SIEMPRE TUVO UN CUENTO DISTINTO...... una multa recién paso mas de 2 años y usted dice que es transferible yo tengo seguro y mi agente de seguro nuevo y mi abogado y hasta la agencia MVA MARYLAND NI MI LICENCIA SALE SIN BOLETOS Y donde te provee la licencia nos aclaro que no son transferibles los boletos 2 autos tengo que cosa el de Georgia es 3 estrellas el de Maryland 2 ni los mismos agentes de la central saben porque pasó eso pero está todo documentado usted dijo un accidente luego un boleto luego que había un atraso que se reflejaba en Georgia luego que había una penalidad por tener Kia otra cosa más sin tener consistencia ni claridad...el otro cuento que así estaba el mercado...adicional que todo estaba costoso que a usted también le subió... que no sabe porque pero que todo está más costoso usted de mediocre tiene poco....porque me informo que no me comunicara con sus empleadas que ellas no sabían nada de seguros así es usted de "jefe" hipócrita.. cuántos incorrectly rated....el overpayment es un servicio exclusivo,...classify this agent... 5 stars in MEDIOCRITY.... EVEN MORE WHEN ON ONE OCCASION THEY LET IT BE KNOWN THAT I DO NOT COMMUNICATE WITH THEIR EMPLOYEES THAT THEY DO NOT KNOW ANYTHING ABOUT INSURANCES NOR ARE THEY AUTHORIZED TO DO ANYTHING... MEDIOCRE AGENT LEFT YOU LITTLE NEVER COULD TELL ME SOMETHING ACCORDING TO MY DOUBTS HE ALWAYS HAD A DIFFERENT STORY...... a fine just happened more than 2 years ago and you say it is transferable I have insurance and my agent and my lawyer and even the agency where he provides you the license clarified that the tickets are not transferable 2 cars I have to say that the one in Georgia is 3 stars the one in Maryland 2 not even the central agents themselves know why that happened but it is all documented you said an accident then a ticket after there was a delay that was reflected in Georgia after there was a penalty for having Kia anything else without consistency or clarity...the other story was that this was the way the market was...additionally, everything was expensive, which also went up for you... You don't know why but everything is more expensive, you're mediocre... because you informed me that noe communicated with your employees that they didn't know anything about insurance, so you are a hypocritical "boss".. how many incorrectly rated. ...overpayment is a service"
We responded:
"Nosotros agradeceríamos si usted fuera un poco más especifica sobre su situación, porque, cuando transferiste un auto de Georgia usted nos dicho que no tenía ningún violación pero cuando la organización recibió su aplicación para procesar, encontraron un ticket de velocidad que fue reciente. Tuvimos mucha comunicación en texto, email y llamada con usted sobre este tema. Al final te pusieron dos estrellas versus tres estrellas, y por esta razón subió la factura. We would appreciate if you were a little more specific and forthcoming about your situation. When you transferred one auto from the state of Georgia, we asked if you had any recent violations in the last three years and you said no. When we submitted your application, the company found a speeding ticket. This unfortunately impacted your premium from a 3 star down to a 2 star and you were unhappy with the result. We made it clear to you via phone, email and text about this which you did not take very kindly to us. Please be more transparent with your next insurance carrier so this doesn’t happen again. "
Josue Ventura
July 1, 2024
5
out of
5
rating by Josue Ventura
"Me atendió Abi !! Excelente servicio y muy amable !!"
We responded:
"Thanks Josue, we will certainly let Abi know!"
Jessica Segovia
June 19, 2024
5
out of
5
rating by Jessica Segovia
"Abby is a great insurance agent! She knows the industry well and customizes policies to fit my needs. Her personalized service makes me feel very informed and secure!"
We responded:
"We are very happy to hear that and grateful to have you as one of our customers. Thank you so much!"
Kevin Dubon
March 30, 2024
5
out of
5
rating by Kevin Dubon
"Abigail : Muchas Gracias por la Atención que me Brindo Muy Amable 😊 Gracias Nueva mente ."
We responded:
"Gracias Kevin, muy amable"
BJ Mayer
February 13, 2024
5
out of
5
rating by BJ Mayer
"I was almost turned away for the 3rd time at the MVA because my insurance wasn’t in Maryland yet…Gary quickly transferred my policy to MD and got me finally through the MVA process! Awesome State Farm experience. Fast and friendly!!! Thanks Gary! 👍🏽"
We responded:
"We value your business with State Farm and happy to hear about your state to state transfer. Thank you for choosing us as your new State Farm agency. "
Ryan Schober
February 13, 2024
5
out of
5
rating by Ryan Schober
"Gary is very responsive! We were in the MVA transferring registration as we just moved to MD. We were unaware we needed MD insurance to complete the process. We called Gary and within 10 minutes we had our policy and proof of insurance. Thank you Gary!"
We responded:
"We make it a priority to take care of customers moving from out of state. We are happy to hear about the smooth transition that took place. Thank you for being a valued State Farm customer. "
Jose Rivera
February 7, 2024
5
out of
5
rating by Jose Rivera
"Madai me dio Muy buen servicio"
We responded:
"Muy bien y gracias por su negocio con State Farm. "
Miguel Arias
January 27, 2024
5
out of
5
rating by Miguel Arias
"Excellent Service"
We responded:
"Thanks Miguel for taking the time to give us a positive review."
Mario Menbreno
January 18, 2024
5
out of
5
rating by Mario Menbreno
"Muy amable y excelente servicio de Madai"
We responded:
"We appreciate the feedback and will continue to provide excellent service. Thank you "
Margarita Barrera
January 11, 2024
5
out of
5
rating by Margarita Barrera
"Madai me brindo un excelente servicio"
We responded:
"Thank you for the positive feedback. We appreciate it "
Reynaldo López cervantes
January 5, 2024
5
out of
5
rating by Reynaldo López cervantes
"Madai me dió muy buen servicio"
We responded:
"Thank you for taking the time to give us your positive feedback. "
Roberto Castro
January 4, 2024
5
out of
5
rating by Roberto Castro
"Exelente atención"
We responded:
"Gracias Roberto"
Ysabel Gonzalez
December 16, 2023
5
out of
5
rating by Ysabel Gonzalez
"Excelente servicio muy profesional el personal madai y todas las chicas profesionales 100% recomendable"
We responded:
"We value your feedback and will share this with our excellent team. Thank you "
Sandra Pichinte
December 16, 2023
5
out of
5
rating by Sandra Pichinte
"Madai excelente!!!🙂atenta"
We responded:
"Madai will be happy to hear your positive feedback. Thank you!"
Miguel Guevara
December 15, 2023
5
out of
5
rating by Miguel Guevara
"Excelente servicio de Abigail. Se tomó su tiempo para encontrar la mejor cobertura y precio par mi nueva póliza de auto y casa. La recomiendo a Abigail y Gary pena- State Farm insurance"
We responded:
"Que bueno Miguel, gracias por su negocio y tomar su tiempo para escribir a nosotros"
•ThëØffïcāłRáÿ• Gacha life
December 12, 2023
5
out of
5
rating by •ThëØffïcāłRáÿ• Gacha life
"Excellent service, they are very friendly and quick to answer any questions."
We responded:
"Glad to hear and thank you so much for doing business with us always."
Yaneth Flores
December 9, 2023
5
out of
5
rating by Yaneth Flores
"Madai me dio buen cervicio"
We responded:
"Excelente"
Wilfredo Loaisiga
December 9, 2023
5
out of
5
rating by Wilfredo Loaisiga
"Madai me atendio muy amablemente y respondio mis preguntas"
We responded:
"We do our best to respond quickly and find solutions that fit your needs. Thank you "